Service businesses
Organise recurring questions and enquiries, with an agreed handoff to a person.
FINLAND / AI FOR EVERYDAY WORK
Customers get an answer.Your team gets room to focus.
AI, automation and software for the daily work of Finnish businesses. Start with one task and a clear agreement on what the solution should do.
Service businesses · customer support · smoother operations
01Question
02Knowledge
03Workflow
04Team
AI & AUTOMATIONSUITEPULSECOSTANORDOVICUSTOM SOFTWARE
01 / SOLUTIONS
Technology with a job you can explain.
A useful solution fits the work already happening. Customer questions, team knowledge searches and recurring manual steps are practical starting points.
Tourism & hospitality
Clear visitor information and tools for the team, with a defined language scope.
Real estate teams
Assess Nordovi for organising properties, contacts and follow-up.
NOVITUM
SuomiConceptual illustration
FOR FINNISH SMEs
A practical start. A controlled scope.
Core Agent, Ops & RAG and Elite Tech offer three ways in: customer support, one operational workflow or a custom application. Heidi can discuss your project in Finnish or English.
- Approved knowledge and agreed access permissions.
- Visible usage levels, costs and support.
- New features when there is a clear operational need.
Suite supports a discussion about your business operations, Nordovi about property workflows, and PulseCosta about visitor experiences. Finnish deployment requirements are assessed separately.
02 / OUR PRODUCTS
Built by Novitum. Built around real work.
Our own products give us a practical starting point. We assess the fit, local requirements and integrations with you before proposing a rollout.
01 / Suite
A clearer view of your business.
Integrated business management software for companies in any sector and location. A starting point for reviewing how your team coordinates its work and information.
Explore product ↗We define the relevant scope together. Local accounting, tax systems and third-party integrations are assessed separately.
02 / Nordovi
From property enquiry to an organised workflow.
Our operational real estate portal and management system includes listings, contacts, leads, visits, operations, documents and permissions.
Explore product ↗We review language, currency, property portals and local workflows before proposing deployment in your market.
PulseCosta / Costa del Sol03 / PulseCosta
Connect the visitor with the destination.
Our PWA brings together venues, events, offers and the Pepito assistant on the Costa del Sol. It is a working reference for discussing a digital destination experience.
Explore product ↗A project in another country requires local content, partners, languages and a defined implementation. The current PWA covers the Costa del Sol.
Features, integrations, service languages and support are defined in the proposal. Product links open the current product websites.
NOVITUM / MATCH
Where would you like to start?
Choose the closest need to explore a relevant starting point.
03 / NOVITUM / CAPABILITIES
One task. One workflow. Or your next digital product.
Three starting points, with scope and operating costs agreed before implementation.
Core Agent
Customer service with approved knowledge.
A website assistant designed around recurring questions, a defined knowledge base and a handoff to your team.
Content, languages and conversation volume agreed in advance.Ops & RAG
Connect the work behind the conversation.
A bounded operational workflow, with access to approved information and integrations assessed against your existing tools.
Permissions, data sources and each integration scoped separately.Elite Tech
Software shaped around your business.
A custom application, portal or module when your process needs more than a standard tool.
A defined first release, validation criteria and a maintenance plan.04 / FROM IDEA TO OPERATIONS
Start small. Prove the fit. Build from there.
Understand
Choose one recurring task, the people involved and the tools already in use.
Define
Agree on data, permissions, languages, scope and a baseline for measuring improvement.
Validate
Test a bounded pilot with your team and real operational scenarios.
Evolve
Review the results together and decide what to maintain, improve or expand.
Useful AI starts with clear boundaries.
Approved knowledge
Define which information the assistant can use and who can update it.
Human decisions
Agree on escalation and keep sensitive actions subject to the right approval.
Visible scope and cost
Set usage limits, hosting requirements and support arrangements before rollout.
FAQ
Before we start
Do we need to replace our current systems?
Not necessarily. We first review your tools and the available integration options. Any migration or connection is scoped and tested before rollout.
Is PulseCosta already operating in this country?
The current PulseCosta PWA covers the Costa del Sol in Spain. A local destination project would be a separate implementation with local content and partners.
Is Suite only for tourism?
No. Suite is integrated business management software for companies in any sector and location. We assess which scope fits your business.
Can Nordovi be used in our market?
Nordovi is operational. We need to validate local language, currency, property portals, processes and requirements before agreeing on a deployment.
What is the price and timeline?
They depend on scope, usage, integrations and support. We provide a specific proposal after reviewing your needs; there is no automatic commitment from this page.
What happens to company information?
We define approved sources, access permissions, hosting and retention as part of the project. Do not include confidential material in an initial enquiry.
05 / A CONVERSATION TO START
Bring us the process you want to improve.
Tell us what your business does, which task slows you down and which tools you use. We will discuss a sensible first step.
Heidi Raaterova Salo
Finnish · English
heidirt@novitum.io ↗+358 50 543 33135+34 641 264 953Cipriano Castro Duarte
Spanish · English
cipricd@novitum.io ↗+34 624 112 617+358 50 543 33135Remote collaboration. We agree meeting times and the working language with you.